- How do beneficiaries file a complaint about the banking services provided to them as a beneficiary?
To file a complaint, contact your bank's customer service, visit their website, or visit a local branch
- What is the typical timeframe for resolving complaints?
The timeframe for resolving complaints may vary depending on the nature of the issue. Your bank will provide you with an estimated resolution timeframe when you submit your complaint
- How do beneficiaries provide feedback on the program?
You can provide feedback via “Contact us” on the MyAccount Web
- How will the beneficiaries feedback be used?
Your feedback is valuable to identify areas of improvement and enhance the program
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