- What should beneficiaries do if their card is stolen, or their PIN is compromised?
Immediately report a stolen card or compromised PIN to your bank's customer service. They will guide you through the necessary steps to secure your account
- How can beneficiaries change their debit card PIN?
You can change your debit card PIN at your bank's ATM, through online or mobile banking, or by visiting your bank's branch
- How do beneficiaries request a replacement card or PIN if lost or damaged?
Contact your bank's customer service to report a lost or damaged card and request a replacement. For a new PIN, follow your bank's guidelines
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